UMC Utrecht, one of the leading academic hospitals in the Netherlands, aimed to streamline its patient-professional matching process for medical research. The objective was to design a user-friendly mobile application that would connect patients with medical professionals, ensuring efficient research participation while enhancing the overall patient experience.
Understanding the Challenge
UMC Utrecht's existing patient-professional matching process involved a unmanagable manual system, causing delays and inefficiencies. Our primary challenge was to create an intuitive, user-centered mobile app that would simplify this process, making it easier for patients to engage in medical research and find more relevant studies for both.
Research and Discovery
To kick off the project, I conducted a thorough research phase that involved:
I interviewed both patients and medical professionals to understand their pain points and expectations.
I analyzed similar applications in the healthcare industry to identify best practices and areas for improvement.
I created personas to guide the design process and ensure that the app catered to the specific needs of different user groups.
Wireframing and prototyping
Based on the insights gathered during the research phase, I began wireframing and prototyping the app. Key steps in this phase included:
I created low-fidelity wireframes to map out the app's structure and flow, focusing on usability and functionality.
I conducted usability testing sessions with potential users to gather feedback and iterate on the design.
Iteration and Design Refinement
After analyzing user feedback, I made iterative improvements to the wireframes and created high-fidelity prototypes. This stage involved:
I refined the app's visual aesthetics to ensure a clean and user-friendly interface and itterate on it.
Usability Testing Iterations
I continued to conduct usability testing with the high-fidelity prototypes, incorporating user feedback into design refinements.