Kubilay Sapayer - Product Designer from The Netherlands

Projects

UMC Utrecht

Matching patients and professionals, in a couple clicks.

Matching patients and professionals,

in a couple clicks.

UMC Utrecht

Location

Amsterdam

Project date

2021

Services

Mobile UX & Research

UMC Utrecht

Location

Amsterdam

Project date

2021

Services

Mobile UX & Research

Introduction

UMC Utrecht, one of the leading academic hospitals in the Netherlands, aimed to streamline its patient-professional matching process for medical research. The objective was to design a user-friendly mobile application that would connect patients with medical professionals, ensuring efficient research participation while enhancing the overall patient experience.

Understanding the Challenge

UMC Utrecht's existing patient-professional matching process involved a unmanagable manual system, causing delays and inefficiencies. Our primary challenge was to create an intuitive, user-centered mobile app that would simplify this process, making it easier for patients to engage in medical research and find more relevant studies for both.

HOME PAGE

SETUP

TABBAR

ICON ITTERATIONS

The process

Research and Discovery

To kick off the project, I conducted a thorough research phase that involved:

User Interviews

I interviewed both patients and medical professionals to understand their pain points and expectations.

Competitive Analysis

I analyzed similar applications in the healthcare industry to identify best practices and areas for improvement.

User Personas

I created personas to guide the design process and ensure that the app catered to the specific needs of different user groups.

Research and Discovery

To kick off the project, I conducted a thorough research phase that involved:

User Interviews

I interviewed both patients and medical professionals to understand their pain points and expectations.

Competitive Analysis

I analyzed similar applications in the healthcare industry to identify best practices and areas for improvement.

User Personas

I created personas to guide the design process and ensure that the app catered to the specific needs of different user groups.

Research and Discovery

To kick off the project, I conducted a thorough research phase that involved:

User Interviews

I interviewed both patients and medical professionals to understand their pain points and expectations.

Competitive Analysis

I analyzed similar applications in the healthcare industry to identify best practices and areas for improvement.

User Personas

I created personas to guide the design process and ensure that the app catered to the specific needs of different user groups.

Research and Discovery

To kick off the project, I conducted a thorough research phase that involved:

User Interviews

I interviewed both patients and medical professionals to understand their pain points and expectations.

Competitive Analysis

I analyzed similar applications in the healthcare industry to identify best practices and areas for improvement.

User Personas

I created personas to guide the design process and ensure that the app catered to the specific needs of different user groups.

Wireframing and prototyping

Based on the insights gathered during the research phase, I began wireframing and prototyping the app. Key steps in this phase included:

Low-Fidelity Wireframes

I created low-fidelity wireframes to map out the app's structure and flow, focusing on usability and functionality.

User Testing

I conducted usability testing sessions with potential users to gather feedback and iterate on the design.

Wireframing and prototyping

Based on the insights gathered during the research phase, I began wireframing and prototyping the app. Key steps in this phase included:

Low-Fidelity Wireframes

I created low-fidelity wireframes to map out the app's structure and flow, focusing on usability and functionality.

User Testing

I conducted usability testing sessions with potential users to gather feedback and iterate on the design.

Wireframing and prototyping

Based on the insights gathered during the research phase, I began wireframing and prototyping the app. Key steps in this phase included:

Low-Fidelity Wireframes

I created low-fidelity wireframes to map out the app's structure and flow, focusing on usability and functionality.

User Testing

I conducted usability testing sessions with potential users to gather feedback and iterate on the design.

Wireframing and prototyping

Based on the insights gathered during the research phase, I began wireframing and prototyping the app. Key steps in this phase included:

Low-Fidelity Wireframes

I created low-fidelity wireframes to map out the app's structure and flow, focusing on usability and functionality.

User Testing

I conducted usability testing sessions with potential users to gather feedback and iterate on the design.

Iteration and Design Refinement

After analyzing user feedback, I made iterative improvements to the wireframes and created high-fidelity prototypes. This stage involved:

Visual Design

I refined the app's visual aesthetics to ensure a clean and user-friendly interface and itterate on it.

Usability Testing Iterations

I continued to conduct usability testing with the high-fidelity prototypes, incorporating user feedback into design refinements.

Iteration and Design Refinement

After analyzing user feedback, I made iterative improvements to the wireframes and created high-fidelity prototypes. This stage involved:

Visual Design

I refined the app's visual aesthetics to ensure a clean and user-friendly interface and itterate on it.

Usability Testing Iterations

I continued to conduct usability testing with the high-fidelity prototypes, incorporating user feedback into design refinements.

Iteration and Design Refinement

After analyzing user feedback, I made iterative improvements to the wireframes and created high-fidelity prototypes. This stage involved:

Visual Design

I refined the app's visual aesthetics to ensure a clean and user-friendly interface and itterate on it.

Usability Testing Iterations

I continued to conduct usability testing with the high-fidelity prototypes, incorporating user feedback into design refinements.

Iteration and Design Refinement

After analyzing user feedback, I made iterative improvements to the wireframes and created high-fidelity prototypes. This stage involved:

Visual Design

I refined the app's visual aesthetics to ensure a clean and user-friendly interface and itterate on it.

Usability Testing Iterations

I continued to conduct usability testing with the high-fidelity prototypes, incorporating user feedback into design refinements.

Outcome and findings

Onboarding flow

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6

TABBAR

ICON ITTERATIONS

hi@kubilay.me

Dribbble

Twitter

Instagram